
When Expertise Becomes Invisible
Most expertise is noticed only when it fails. When a bridge collapses, we notice engineers. When a medication causes harm, we notice pharmacists. When a
Here you will find work written by Brad G. Philbrick, and his associates.

Most expertise is noticed only when it fails. When a bridge collapses, we notice engineers. When a medication causes harm, we notice pharmacists. When a

I attended the Nonfiction Authors Association annual conference expecting to fill a notebook. I did. The speakers were excellent. The sessions were informative. I came

Innovation rarely succeeds on ideas alone. Ecosystems matter too. At a recent life sciences networking event in Indianapolis, I found myself in conversation with a

Why Human Explanation Matters More Than Ever in Healthcare Normally, my Observations posts appear on Wednesdays. This one could not wait. This morning, I walked into a

Observation is not passive. It is one of the deepest forms of respect. At conferences, airports, coffee shops, and even neighborhood sidewalks, I’ve noticed the

There are moments at the pharmacy counter that never make it into the data. No chart records them.No insurance form captures them.No prescription label explains

Those things rarely make it into the story. And yet, they’re the story. Standing there, it occurred to me that what was being celebrated wasn’t

There’s a quiet assumption most of us carry into healthcare. If something is prescribed, it must be the answer. Not a piece of the answer.Not

We are trained to notice what happens. The raised voice.The sudden change.The obvious signal that something is wrong. We look for movement.For noise.For disruption. And

There are conversations we mean to return to. A message we intend to answer.A lunch we mean to schedule.A person we think of, briefly, and
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