
What I Saw Inside the Studio
Why Human Explanation Matters More Than Ever in Healthcare Normally, my Observations posts appear on Wednesdays. This one could not wait. This morning, I walked into a
Here you will find work written by Brad G. Philbrick, and his associates.

Why Human Explanation Matters More Than Ever in Healthcare Normally, my Observations posts appear on Wednesdays. This one could not wait. This morning, I walked into a

Observation is not passive. It is one of the deepest forms of respect. At conferences, airports, coffee shops, and even neighborhood sidewalks, I’ve noticed the

There are moments at the pharmacy counter that never make it into the data. No chart records them.No insurance form captures them.No prescription label explains

Those things rarely make it into the story. And yet, they’re the story. Standing there, it occurred to me that what was being celebrated wasn’t

There’s a quiet assumption most of us carry into healthcare. If something is prescribed, it must be the answer. Not a piece of the answer.Not

We are trained to notice what happens. The raised voice.The sudden change.The obvious signal that something is wrong. We look for movement.For noise.For disruption. And

There are conversations we mean to return to. A message we intend to answer.A lunch we mean to schedule.A person we think of, briefly, and

It happens quickly. Someone says something.A tone shifts.A look lands the wrong way. And before we even realize it, we’re already responding. A comment.A correction.A

At a Poets & Writers write-in on Monday, we were given a prompt about ghostly eyes. It stayed with me. Not the ghost itself —

For many years, my professional life followed a familiar rhythm. There were meetings, conferences, and luncheons — gatherings where people exchanged business cards, discussed projects,
A grant proposal writer for non-profit organizations and healthcare.
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